FAQ

Frequently Asked Questions

📦 Do you ship to the UK?
Yes! We currently ship all our boxes from South Africa directly to the UK.

🚚 Is shipping free?
Yes — we offer free shipping on all orders to the UK. No hidden costs.

💷 Will I have to pay customs fees or import duties?
No — all taxes and duties are included in your order. What you see at checkout is exactly what you pay.

⏱ How long does delivery take?
Delivery to the UK typically takes 5–10 working days from dispatch.

📍 Where are you based?
We are proudly based in South Africa, carefully packing and shipping each box to bring a taste of home to the UK.

🎁 Can I send a box as a gift?
Absolutely! Our boxes make perfect gifts. If you’d like to include a note or have a special request, just let us know.

📦 What’s included in the boxes?
Each box is filled with a curated selection of popular South African snacks and pantry favourites. Contents may vary slightly depending on availability, but we always aim to include a great mix of well-loved treats.

❌ Can I choose specific items?
At the moment, our boxes are pre-curated to give you the best mix of South African favourites.

📱 How can I contact you?
You can reach us via email at saffacomforts@gmail.com or on WhatsApp at +27 82 093 5530 / +27 66 266 7600.

⏳ What if there’s an issue with my order?
If anything isn’t right, please contact us and we’ll make it right as quickly as possible.